KYC Policy

The KYC (Know Your Customer) policy adopted by 1xBet aims to ensure maximum transparency, prevent fraudulent activities, and guarantee compliance with current regulations in Switzerland and at the international level. Verifying users’ identities is an essential measure to protect both the player and the platform.

Purpose of the KYC Procedure

The implementation of the KYC policy allows the platform to:

Prevent money laundering and terrorist financing
Avoid the use of accounts by unauthorized third parties
Ensure that all users are of legal age
Comply with responsible gaming and safety regulations

Identity verification is required before performing certain actions, particularly:

First withdrawal of funds
Unusual account activity
Participation in certain promotions
Upon request by the relevant authorities

Required Documentation

To complete the KYC verification, 1xBet may request one or more of the following documents:

Valid Identity Document

National ID card (front and back)
Passport
Driver’s license

All documents must be clearly legible, valid, and show the user’s full name, date of birth, and photograph.

Proof of Address

Utility bill (electricity, gas, water) issued within the last 3 months
Bank or insurance statement
Certificate of residence issued by a Swiss municipal authority

The document must clearly show the user’s full name and address.

Payment Method Verification

Screenshot or photo of the payment card used (front only, with CVV code covered)
Screenshot of online banking with visible IBAN and account holder name
Confirmation of electronic wallet (e.g. PayPal, Skrill, etc.)

1xBet reserves the right to request additional documents or information in case of inconsistencies or for security purposes.

Verification Timeline

The KYC verification process is generally completed within 24–72 business hours after all required documents have been correctly uploaded. Any delays will be communicated via email.

During the verification period, certain account features — especially withdrawals — may be temporarily restricted.

Data Security and Processing

All personal data and submitted documents are processed in accordance with the GDPR and Swiss data protection legislation. Documents are stored in encrypted form and are never shared with unauthorized third parties.

For more details, please refer to our Privacy Policy available on the official website.

Failure to Complete Verification

If the KYC procedure is not completed within the specified timeframe, 1xBet reserves the right to:

Temporarily suspend the gaming account
Block active withdrawals or bonuses
Permanently close the account in case of repeated non-compliance

The user will be duly notified via email and can submit the required documents at any time to reactivate the account.

Contact for KYC Support

For assistance with the KYC verification process, you can contact our customer service team:

Dedicated email: [email protected]
Live chat available 24/7
Contact form available in the “Support” section